Welcome to summitgripgear.com. We are committed to providing our customers with clear and reasonable order processing and shipping services. The following shipping policy applies to orders placed through summitgripgear.com.
- Order Processing
Once the customer completes their order and successfully makes payment, we will begin processing the order.
Under normal circumstances, orders will be processed and shipped within 1–3 business days.
Order processing time does not include weekends and public holidays. Processing time may be extended due to increased order volume, inventory adjustments, or other special circumstances.
- Delivery Time
After the order is shipped, the actual delivery time depends on the delivery area, shipping method, carrier, and local logistics conditions. Estimated delivery time is 3–7 days within the United States and 7–14 days internationally.
Estimated delivery time will vary depending on the order location and the selected shipping method. Specific delivery information will be provided in the order confirmation or tracking information.
Please note that the delivery time is an estimate and not a guaranteed arrival date.
- Logistics Carrier
We will select a suitable logistics carrier based on the order’s delivery address, product details, and delivery method.
After the order is shipped, if logistics tracking is provided, we will provide the customer with the corresponding tracking information.
- Logistics Tracking
If the order provides a tracking number, the customer can check the package status through the relevant logistics carrier’s official tracking system.
Logistics information may take some time to update after the package is handed over to the carrier.
If the logistics status remains unchanged for an extended period, please contact us at [email protected], and we will assist with the tracking as needed.
- Delivery Address
Customers should ensure that they provide complete and accurate recipient name, address, postal code, and contact information when placing an order.
If delivery fails, is returned, or needs to be re-delivered due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any additional costs.
- Delivery Delays
Delivery may be affected by weather, holidays, peak logistics periods, carrier operational status, customs procedures, or other uncontrollable factors.
For delivery delays beyond our reasonable control, we will assist customers in tracking the logistics status as much as possible after obtaining relevant information.
- Package Damage or Product Issues
If you receive a package that is visibly damaged, we recommend that you check it promptly upon signing for it.
If the received goods are damaged, incorrect, or otherwise inconsistent with the order, please contact us as soon as possible at [email protected], providing the order number and relevant photos so that we can verify and handle the issue.
- Package Not Received
If the logistics information shows that the package has been delivered, but you have not actually received it, please first confirm the delivery address, doorstep, package storage area, and whether it was received by another family member or related person.
If you still cannot find the package, please contact us promptly, and we will assist in tracking it based on the logistics information.